Privacy Policy

Privacy Policy 

Basic information

Privacy Manager

EUROSAM, s.r.o., registered office at 010 01 Žilina, Bytčická 89

Company ID: 36 426 903

Entry in the Commercial Register OS Žilina, Odd. Sro pr.n. no. 15835 / L

Contact information:

E-mail: eurosam@www.eurosam.sk

Phone: 042/433 19 19

What personal data we process

The personal information you provide to us

We process personal information you provide to us.

If you order goods or services, we need information from you that is marked as mandatory in the ordering process (especially your name, delivery address). Not having important information we could not deliver the goods to you correctly. Further, for the purpose of selling goods or services, we need your e-mail address where we send you an order confirmation, which at the same time serves as a confirmation of the concluded purchase, and a copy of the Terms and Conditions of Sale and Claim Rules.

You can also fill in optional data when ordering goods or services. These help us to better and more effectively fulfil the contract. E.g. when filling in your phone number we can send you information about delivery of goods and so on. You provide optional data to us voluntarily.

After you receive the goods, you may receive an e-mail message asking you to rate the goods you purchased.

If you contact our customer service or write a message, we will also process your personal information in this communication.

By completing optional data in your user profile, you will also provide us your other personal information, such as frequently used delivery addresses.

Personal information we receive other than directly from you

 As part of our marketing campaigns, we may also process your personal information for the purposes of marketing campaigns or for the purpose of properly fulfil the contract and we can combine these information.

In case that your personal data is sold to another entity, we will inform you in advance, including the person to whom we sell personal information. Also, if someone sells your personal information to us, they must inform you in advance.

Personal data of third parties that you provide to us

If you provide us personal data of third parties, it is your responsibility to inform the person concerned and to ensure that third party agrees with these privacy terms.

Personal data we process automatically

 When visiting our website, we may collect certain information about you, such as IP address, date and time of access to our website, information about your web browser, operating system, or settings of your language. We can also process information about your behaviour on our website, e.g. what links you visit on our website and what goods are displayed to you. However, in order to your maximum privacy, information about your behaviour on the web is anonymized and therefore we cannot assign it to a specific user, i.e. specific person.

If you access our website from a mobile phone or similar device, we may also process information about your mobile device (data about your mobile phone, eventual application crash records, etc.).

Cookies

We also process cookies automatically.

What is a cookie file?

 It is a small text file that is created by visiting every website. It is used as a standard tool for storing information about how our web site is used.

We are able to distinguish (but not identify) individual users and adjust the content to specific preferences. Cookies are important. Without them, browsing the web would be much more complicated.

What are cookies used for?

 Cookies serve several purposes. We use the following cookies on our website:

Technical Cookies: We use technical cookies to make our online shop work properly (for example create a user profile, log in and shop for goods and services). Without them, our online store could not work at all.

Functional cookies: Functional cookies help you stay logged in and because of them, you do not have to set your preferences all the time (e.g. setting a language in which our online store appears). Your password is always encrypted because of functional cookies. The use of these cookies is not necessary, but will make your web site and online store experience much easier and faster.

Analytical cookies

Analytical cookies help us improve our online store which in turn benefits you. Analytical cookies on our web site are collected by Google Inc., which then anonymizes these data. After anonymization, it is no longer a personal data, because anonymous cookies cannot be assigned to a particular user or to a specific person. We only work with cookies in anonymous form. Therefore, we are unable to determine from the cookies how a particular user behaved on our site (what sites are visited, what goods are viewed, etc.).

We also use the knowledge of these cookies for advertising and marketing purposes, whereby we may also display ads on other websites which we consider relevant to you. If you want to control your analytics cookies, you can use this additional program from Google.

How you can influence which of your cookies we will process

 All you have to do is use one of the common internet browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with the anonymous browsing feature turned on to prevent your web pages from being saved and processed. You can also completely disable cookies in your browser. However, if you also disable the processing of technical and functional cookies, you will disable some of the features that help you to better experience.

You can easily control the processing of analytical cookies by us if you use an additional program from Google. Unfortunately, turning off analytics cookies will make it much more difficult to improve our online store.

Why we collect and process your personal information

 We process your personal data for the following reasons:

  • Purchase of Goods and Services: We primarily process your personal information to properly process and deliver your order. If you have any problems, we can contact with your personal information.
  • Customer care: if you have any questions / problems with us, we need to process your data to answer / resolve it. In some cases, personal data may also be passed on to third parties (eg the carrier of the goods).
  • User Account: Thanks to the personal information you provide to us in your user profile, a number of useful features will be available to you (e.g. if you include your phone number, we can easily tell you when your order will be delivered to you). You can change the information you enter at any time, except for the email address used to access your user account.
  • Marketing activity
  • Improving our services: using the history of your orders and behaviour on the web, we can offer more relevant offers of other goods as accessories for purchased products.
  • Customer reviews of goods and services: after you buy goods or services, you may be asked to rate them. An evaluation can also be made from your own initiative.
  • Exercise of Rights and Legal Claims and Control of Public Authorities: We may also process your personal data on the grounds that we need them to exercise our rights and claims (for example, if you have an unpaid claim against us). Furthermore, we may also process your personal information on the grounds that we need it for the purposes of controls by public authorities and for other similarly serious reasons.

 

We process personal data on these legal bases

 Contract execution and conclusion

 We need a large part of your personal information to make a purchase or other contract with you about the goods or services you purchase. As soon as the contract is concluded, we process your personal data in order to properly deliver the purchased goods to you. To provide you with the services you purchased. For this reason, we mainly process billing and delivery data.

Eligible interests

 We also use your personal information to provide you with relevant content, which means, content that is interesting to you. Based on legitimate interest we process especially personal data that we process automatically and cookies.

For the same legal reason we can send you e-mail and SMS messages as our customers.

Approval

 We process your personal information for purposes of sending commercial communications (e-mail marketing) and telemarketing based on your consent. If you do not give us your consent and you are our customer, we may send you business notifications (or call you as part of your telemarketing) without your consent. However, in any case, you can simply forbid such marketing communications from us by

(a) modifying your user profile settings,

(b) using this contact form,

(c) contacting us via the tel. number +421 42 433 19 19

If you give us your consent to the processing of personal data, you can revoke it at any time via our contact form.

 

Passing on personal data to third parties

 

In these cases, we pass on your personal information to third parties:

 

  • Goods delivery: the carrier would never be able to deliver the ordered goods to you if we did not give him the information where and to who he deliver the goods. We will forward this information to the carrier as you complete it in your order. Data transmitted in this way include your first and last name, delivery address, phone number on which the carrier can contact you and, if the goods have not been paid in advance, the amount to be paid when the goods are received. The carrier is entitled to process the personal data only for the purpose of delivering the goods and then to delete the personal data immediately.

 

  • Delivery of goods stored by our contractual partner: if you order goods from us that are in our contractor’s warehouse, we must hand over your personal information to that contractor to complete the order. Data transmitted in this way include your first and last name, delivery address, phone number where the carrier can contact you and, if the goods have not been paid in advance, the amount to be paid when the goods are received. This contractor must then pass the personal data to the carrier who will deliver the goods, otherwise the carrier would not be able to deliver the goods to you. As a contractual partner who stores goods for us as well as the carrier, they are only obliged to use the personal data for the purposes of storing / delivering the goods in relation to the personal data we transmit to them and then delete them immediately.

 

  • Card payment: our company does not have payer’s credit card details. Your credit card information is only available to the secure payment gateway and the relevant banking institution.
  • If your payment card is stored to speed up further purchases on our online store, we only have basic data like several digits of the payment card (first and last). To delete this information, just visit your user profile settings and then simply delete your credit card information
    • Business Announcements: In the case of commercial announcements (eg via e-mail or SMS) or telemarketing, we may use a third party to send or receive phone calls. This entity is bound by a confidentiality obligation and your personal data won’t be used for any other purpose.
    • State authorities: in the event of our rights being enforced, your personal data may be transferred to a third party (eg a lawyer). If the law, or the authority of the state (such as Police Force of the Slovak Republic) imposes an obligation on us to pass on your personal data to it, we must pass the information.

 

How long do we process your personal information?

 

We will process your data for the duration of the contractual relationship between us.

In the case of the processing of personal data for which consent has been granted, your personal data will generally be processed for 7 years or until such consent is withdrawn.

If you subscribe to business news, we will process your personal data for 7 years or until your disagreement with their further transmission. You can easily express this disagreement by adjusting your user profile settings or by using our contact form or by calling our infoline at tel. number +421 42 433 19 19

Please note that the personal information that is necessary for the proper provision of services, or to fulfil all our obligations, whether these obligations arise from a contract between us or from generally binding legal regulations, we must process, regardless of your consent, for a period specified by or in accordance with the applicable laws (e.g. for tax documents at least 10 years). We process data obtained through a user account or in a similar manner for the period of use of our services usually 5 years after their cancellation. Subsequently, only the basic identification data and the reason why the user account was cancelled or the data forming part of the operating backups are usually stored for a reasonable period of time. Call centre call recordings are kept for a short period of time, but not longer than 1 year, as long as it is necessary for us to retain recordings for a longer period of time (such as suspected misuse of data, fraud, etc.).

 

Security of personal data

 Your personal data are safe with us. In order to prevent unauthorized access and misuse of your personal data, we have put in place appropriate measures, both technical and organizational.

We regularly check their security and we continuously improve their protection. All communication between your device and our web servers is encrypted. Login data is closed and all your data is stored only on servers in secure data centres with limited, carefully controlled and audited access.

We are using security measures that provide sufficient security with following latest data security standards. The security measures taken are regularly updated.

 

What are your rights regarding the protection of your personal information

 In relation to your personal data, you have the right at any time to withdraw your consent to the processing of personal data, the right to correct or supplement your personal data, the right to request a restriction on their processing, the right to object or complaint against the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of your personal data security and, under certain conditions, the right to delete some personal data we process with you (so-called “forgotten” right).

 

Modification and amendment

 You control your personal information primarily through your user account. You can delete or change basic information about you and change the settings for sending notifications (or unsubscribe from business announcements) and so on.

Or, you can contact us via the contact form.

 

Correction

If you think that the personal information we process about you is incorrect, you can contact us via the contact form. However, in order to speed up the update of your personal data and your convenience, we recommend that you edit your personal information in your user profile.

 

Access

 You can ask us to send you an overview of your personal information through this email form.

 

You have the right to access this information regarding your personal information:

  • What are the purposes of processing your personal data
  • What are the categories of personal data concerned
  • Who, except us, is the recipient of your personal information
  • Scheduled time for which your personal data will be stored
  • Whether you have the right to request us to correct or delete your personal data or to limit your processing or to object to this processing
  • Information about your personal data source if we have not received it from you

Erasure

 You may request erasing your data (however, deletion will not affect the data on documents that we must legally retain (e.g., invoices or credit notes). If we need your personal information to determine, exercise or defend our legal claims, your application may be refused (e.g. when you have an unpaid claim or if a complaint is pending).

Please note that the main information about your credit card is not stored in our company but at our payment gateway. Therefore, we cannot delete this data from our web site and you need to contact the payment gateway processing the payment.

Except provided reasons, you have the right to delete your data for following reasons:

 

  1. Personal data are no longer necessary for the processed purposes.
  2. You have withdrawn your consent on the basis of which the data were processed and there is no other legal reason to process them.
  3. You have objected to the processing of the data and you think that it will appear in the assessment of the objection that in your particular situation your interest prevails in our interest in processing these data.
  4. Personal data is unlawfully processed.
  5. The deletion obligation is laid down in a separate law.
  6. Data concern children under 16 years of age

 

You can apply your right through this contact form.

 

Objection raised

 We process some of your personal information based on our legitimate interest (see the section of entitled “We process personal data on these legal bases”). If there are specific reasons on your part, you may object to the processing of your personal data through this contact form.

 

Processing limitation

If (a) you deny the accuracy of your personal information, (b) your personal data is processed illegally, (c) we no longer need your personal data for processing purposes, but you need it to determine, exercise or defend your legal claims or (d) raise an objection under the preceding paragraph, so that you have the right to limit the processing of your personal data.

In this case, we may only process your personal information with your consent (except for the storage or backup of the personal data).

 

Complaint

 If you believe that we process your personal data unlawfully, you also have the right to file a complaint with the Data Protection Office. However, we will be grateful if you will deal with us through this contact form first.

These Privacy Terms and Conditions, including their parts, are valid and effective from May 25, 2018, available electronically at https://www.eurosam.sk/